Introduction
Welcome to ColdFloww. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.
Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect the following information:
- Full name, email address, and phone number
- Shipping and billing addresses
- Payment information (credit card numbers are processed securely by our payment providers and are not stored on our servers)
- Order history and product preferences
- Account login credentials
Automatically Collected Information
When you browse our website, we automatically collect certain information, including:
- IP address and browser type
- Pages visited and time spent on the site
- Referring website addresses
- Device and operating system information
- Cookie and tracking technology data
How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders
- Sending order confirmations, shipping updates, and receipts
- Providing customer support
- Improving our website, products, and services
- Sending promotional emails and newsletters (with your consent)
- Preventing fraud and ensuring security
- Complying with legal obligations
Sharing Your Information
We do not sell your personal information. We may share your data with:
- Payment processors (Stripe, PayPal, CMI, etc.) to process transactions securely
- Shipping carriers to deliver your orders
- Analytics providers to improve our services
- Legal authorities when required by law
Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits to protect your personal information. However, no method of transmission over the Internet is 100% secure.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Request a copy of your data in a portable format
Contact Us
If you have questions about this Privacy Policy, please contact us through our website’s contact page or by email.
This policy was last updated on March 31, 2026. We reserve the right to update this Privacy Policy at any time.
